Consumer reviews pack a punch. And it’s no wonder—word of mouth has long been one of the most effective and reliable forms of advertising. Online consumer reviews? Well, those can deliver a knockout punch. The internet, combined with social media, can blast consumer comments into the “social-sphere” more widely and rapidly than ever before. Every…
Sometimes we make things harder than they need to be. When it comes to sales, we often think we have to be the flashiest, the funniest, the pushiest or the most eloquent in order to close the deal. But it’s actually a lot simpler than that. Find out what a person wants, needs, or desires…
Have you ever had that moment when you listen to someone speak and you realize just how inept your communication skills really are? I’m continually humbled by people who are far more gifted, skilled, prepared, and just flat-out smarter than me. If you’ll indulge me for just a moment, I want to share such an…
The elevator doors slide open. A few people pile in. We assess our surroundings and then act decisively. We press the buttons of our respective floors; heads drop and phones light-up. The doors shut and the awkward ride begins. A ride in an elevator is such an odd but predictable social experience. And for many…
It’s Saturday afternoon and I’ve already spent more than 5 hours working on work—things that could have waited until Monday. So I started to think about it: about work, and its impact on me, my family, friends, hobbies, and time. After some self-reflection, I jotted-down a few questions that I’ll pose to you. Do you…
Takeaways, Bandwidth, Solutions, Ballpark, At The End Of The Day, Touch Point, Organic, Milestone, Core Competency, Streamline, Deep Dive, Sustainability, Drinking the Kool-Aid, Eyeballs, Granular, Holistic, Leverage, Visibility, Low Hanging Fruit, Mindshare, Perspective, Sustainability, Mission Critical, Talking Out Loud, Pain Point, Seamless, Value-Added, (I’ll stop here). Those are just some of the words I scribbled…
Your approach to vendors or suppliers must be part of your business plan. Think about it, nearly every business is reliant on their vendors to provide them with products and/or services that are vital to delivering a great customer experience. In some respects, your relationship with your vendors is equally, if not more important, than…
My wife and I can go stretches without seeing each other awake. At times, our work schedules can be very demanding. Throw in a beautiful 3 year old girl in the mix and life can get a little hectic! For us, there are a few things that keep us grounded and on the same page:…
We’re impatient. We don’t have many thoughtful conversations anymore. We communicate in sound bites of 140 characters or less. We respond to headlines or buzzwords. This challenges our ability to listen. Or to even have the opportunity to listen. Think about your day. It’s becoming exceedingly difficult to listen, to observe and understand the subtleties…
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