“People chronically misappraise the limits of their own knowledge; that’s one of the most basic parts of human nature. Knowing the edge of your circle of competence is one of the most difficult things for a human being to do. Knowing what you don’t know is much more useful in life and business than being…
It’s Saturday afternoon and I’ve already spent more than 5 hours working on work—things that could have waited until Monday. So I started to think about it: about work, and its impact on me, my family, friends, hobbies, and time. After some self-reflection, I jotted-down a few questions that I’ll pose to you. Do you…
Finding and keeping the right people is critical to your business’s success and ability to grow. To do so, you must have the ability to effectively recruit, hire, train, and develop talent, as well as assess, coach, and retain skilled employees. In a previous post, I shared 10 steps to follow when building a culture…
Your approach to vendors or suppliers must be part of your business plan. Think about it, nearly every business is reliant on their vendors to provide them with products and/or services that are vital to delivering a great customer experience. In some respects, your relationship with your vendors is equally, if not more important, than…
My wife and I can go stretches without seeing each other awake. At times, our work schedules can be very demanding. Throw in a beautiful 3 year old girl in the mix and life can get a little hectic! For us, there are a few things that keep us grounded and on the same page:…
“The greatest untapped source of motivation is a sense of service to others; focusing on the contribution of our work to other peoples’ lives has the potential to make us more productive than thinking about helping ourselves.” This quote came from Adam Grant. At 31, Grant is the youngest-tenured and highest-rated professor at Wharton Business…
Early in my career, my boss gave me what he called “The 10 Commandments” to personal and team success. It was a laminated, front-and-back, wallet-size card with 10 statements on each side. One side was titled “10 Steps to Accountability” and the other side was “10 Steps to Right Person, Right Place, and Right Time.”…
We’re impatient. We don’t have many thoughtful conversations anymore. We communicate in sound bites of 140 characters or less. We respond to headlines or buzzwords. This challenges our ability to listen. Or to even have the opportunity to listen. Think about your day. It’s becoming exceedingly difficult to listen, to observe and understand the subtleties…
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